Mailing in your tickets is the best way to ensure a quality mat — we state this emphatically. All tickets will be returned with your completed order. All work is done in house by real live humans.
How long will it take to get my order?
In house time for production is four business days. We will ship your mat on or before the fourth day. Shipping is via UPS Ground Service and will take two to four days depending on your location relative to New Orleans, Louisiana. Canadian orders may take longer due to customs. All told, your piece will be back to you within 7 to 10 days of the day we recieve the order. We are unable to provide tracking information for your order.
What are your shipping charges?
A single 24”x36” mat, mug or blanket will have a $15 shipping charge. If you order multiple items or a large mat, the shipping will be a flat $25. If you are Canadian or Hawaiian, know that we love you and wish we could charge less for shipping but $50 is where we find ourselves. If we can reduce this in the future, we will.
Capture your stub using your smartphone. Here is a quick video on how to get the best capture:
You can order directly from your phone after you get a good capture of your stub. Submit your order right here.
Additionaly, you can scan your ticket or art, if you have a reasonably good scanner (don’t use the B&W office printer that jams). A file between 5mb and 20mb in size will be fine. If you need assistance or have any questions, please give us a call during normal business hours, M-Sat 9:30 to 5:30 pm Central Time Zone. 504-885-8660.
If you're in the New Orleans area, bring your stub(s) in to Lakeside Camera Photoworks at 3508 21st Street in Metairie, Louisiana 70002.
We are located across Severn Avenue from the Lakeside Mall, right next to Phil’s Grill.
Mats from your concert Images
Caring for Mats:
These products are made using the latest sublimation technology. The images are very stable and are actually a part of the object they land on. The only caveat is that these items will fade if exposed to direct sunlight over an extended period of time. If you want the image on your item to remain crisp, you’ll keep it out of the sun’s badass UV radiation. If your mat gets dirty, get a carpet shampoo and get after it. You will not hurt the image with soap and water or carpet shampoo. Make sure you rinse with clean water as residual soap can be sticky and attract more dirt. I learned that selling vacuum cleaners door to door.
Who are you people?
Lakeside Photoworks been making images look their best since 1972 in a place called Fat City just outside of New Orleans. Our facility is not a mass production operation. Rather we are a medium size family business with this goal : Produce the most beautiful picture possible from any given source. This goes for ticket mats, mugs and blankets as well as anything else we offer. Our aim is for you to receive an item that you love. That’s it. We answer the phone, we work with customers on getting their output just exactly perfect. Each image is managed by a real person with mad image management skills.